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Management Support Online (MSO)

A platform for NGO management support and optimisation

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Key Features of MSO

The building blocks you need to run your NGO.

Tools, templates & guides

From policy templates to detailed information sheets – our tools cover all aspects of NGO management. Created to assist community service providers, our resources cover everything from HR to finance, development, non-profit planning and more.

Assessment & Diagnosis

Our management support online platform offers you a range of diagnostic questionnaires – enabling you to hone in on your organisation's strengths and weaknesses. These tools build awareness of your business and help improve and optimise your organisation.

Policies & procedures​

At BNG, we have a collection of policies and procedures that we know work well – after all, we’ve been in the industry for more than 20 years! Dive into our library to see how our ​NGO management policies and procedures can be tailored to enhance your business practices.

Best practice guides

Over the years, we’ve compiled a collection of best practice tools for Australian community and health service providers. Explore our guides and experience the positive improvements that our ​NGO support ​resources can help you with.

Tailored peak/group services

Acting as a ‘virtual consultant’, the MSO platform has been built to flexibly cater to your group or peak organisation. Login to the platform and tailor our tools to your specialised sector – from ​not-for-profit governance​, to general business support, MSO is tailored to you.

Key Benefits of MSO

While you support the community, we support you​

Supports efficiency

We’ve crafted a foundation for you. All you have to do is follow the processes and make them your own – MSO is a real time-saver!

Enhances expertise

MSO hosts ​NGO support ​tools that will empower your staff and enhance their internal skills and capabilities – both at an individual, and overarching scale.

Manages risk

Providing you with the knowledge and expertise you need, our platform offers strategies for not-for-profit governance​, management and operational technicalities – helping you identify risks and implement best practice.

Provides accessibility​

Access our resources and expertise, no matter where you are! As a digital service, our platform is readily accessible, offering quality ​management support online​ for service providers in every corner of Australia.

​Improves quality

At BNG, quality is key. The MSO platform has been carefully crafted to empower your organisation, with best practice governance and quality management processes.

MSO exists to guide the generous work you’re doing for Australians. Sign up.

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Our Packages

Subscription rates for our services are scaled to the annual revenue of organisations, as part of our commitment to supporting smaller NGOs.  Subscriptions to Management Support Online (MSO) may be purchased as a one-year subscription.

Organisation's Annual Revenue:
Up to $1 million
$1,012.00
Annual Price in AUD. Inc 10% GST.
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Organisation's Annual Revenue:
$1m to $5 million
$1,276.00
Annual Price in AUD. Inc 10% GST.
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Organisation's Annual Revenue:
$5m to $10 million
$1,617.00
Annual Price in AUD. Inc 10% GST.
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Organisation's Annual Revenue:
greater than $10 million
$2,194.50
Annual Price in AUD. Inc 10% GST.
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Resource topics available in MSO

Below are the governance topics and subtopics which are addressed by the hundreds of resources in MSO.

Organisation Foundations

  •  Organisation Structure
  •  Purpose & Values
  •  Cultural Competence
  •  Accountability
  •  Information Privacy

Governance & Management

  •  Governance Structures
  •  Board Roles & Responsibilities
  •  Board Recruitment
  •  Board Induction
  •  Developing Board Performance
  •  Governance in Practice
  •  Risk Management
  •  Compliance Management

Planning, Development & Performance

  • Planning
  •  Business Development
  •  Organisation Performance Management
  •  Change Management
  •  Mergers & Amalgamations
  •  Quality Management

Human Resources

  •  Workplace Relations
  •  Workforce Planning
  •  Staff Recruitment
  •  Staff Induction
  •  Performance Management
  •  Learning & Development
  •  Staff Exit
  •  Volunteers
  •  Students

Finance & Asset Management

  •  Financial Safety
  •  Financial Plans & Budget
  •  Financial Accounting
  •  Financial Monitoring & Reporting
  •  Asset Management

Information & Technology

  •  Information & Knowledge Systems
  •  Client Record Management
  •  Corporate/Business Record Management
  •  Information & Communication Technology

Services & Activities

  •  Service Planning & Evaluation
  •  Client Service Delivery
  •  Feedback & Complaints
  •  Project Management
  •  Disability Resources
  •  Aged Care Resources

Safe Environment

  • Building and Equipment Safety
  • Emergency Management
  • Safety Systems
  • Waste & Environment Management

Communications

  •  Branding & Promotion
  •  Communication Systems
  •  Media & Social Media

External Relationships & Stakeholders

  •  Collaborations
  •  Members